WELCOME TO LINAKER

For over 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

ABOUT THE ROLE

Reporting to the Account Manager, the Performance Manager will coordinate contract governance, compliance, work-in-progress performance, contractor assurance and client actions across allocated accounts. The role will provide clear performance oversight, maintain effective controls, challenge under-performance and support operational and commercial escalation, while the Account Manager retains overall contract accountability and final decision-making authority.

WHAT YOU WILL BE RESPONSIBLE FOR

Compliance Management:

• Take ownership of statutory, mandatory and contractual compliance tracking across allocated accounts.

• Monitor planned maintenance schedules, completion dates, certification and supporting evidence.

• Review and verify compliance documentation and complete sign-off within delegated authority and competence.

• Identify overdue activities, gaps and risks; coordinate corrective actions and escalate where required.

• Maintain accurate compliance trackers, records and reports; support audits and client updates.

Supply Chain & Management:

• Point of escalation for service providers delivering planned, reactive and remedial works.

• Monitor attendance, completion, quality, KPIs, SLAs and submission of compliance evidence.

• Challenge performance issues and support supplier reviews.

• Build effective working relationships for escalations to drive timely resolution of outstanding contractor actions.

Operational & Contract Management:

• Support the Account Manager with daily delivery and performance of allocated contracts.

• Monitor PPM, reactive work orders, aged tasks, remedials and service escalations through to closure.

• Coordinate with engineers, helpdesk teams, contractors and clients to maintain service standards.

• Maintain/Support accurate CAFM and contract records and prepare operational and KPI reports.

• Attend site visits, client meetings and contract reviews, providing updates and following up actions.

Commercial & Client Support:

• Assist with budget monitoring, cost control, quotations, purchase orders and additional works.

• Support review of contractor costs, invoices and contract variations within delegated limits.

• Build positive client relationships and respond promptly to operational and compliance queries.

• Identify opportunities to improve efficiency, service quality and value for money.

Learning & Development:

• Work closely with the Account Manager to strengthen contract operations, financial awareness and client engagement.

• Take ownership of allocated performance, governance and improvement workstreams within delegated authority.

• Build capability to progress into a Contracts Manager or wider contract leadership role.

Work Environment:

• Hybrid / Office-based with frequent travel to client sites.

Performance Governance Ownership:

• Maintain the reactive and aged WIP overview, coordinating priorities, recovery actions and escalation through to closure.

• Oversee the statutory compliance tracker, ensuring risks, gaps and required corrective actions are visible and actively managed.

• Manage the client action tracker, maintaining clear ownership, due dates, progress updates and evidence of closure.

• Monitor contractor performance against agreed service, quality, compliance, KPI and SLA requirements.

• Coordinate commercial or contractual escalations, preparing accurate supporting information for Account Manager review and decision.

• Maintain the contractor risk and issue register, ensuring risks, controls, owners and mitigation actions remain current.

• Own and coordinate continuous improvement actions, tracking agreed benefits and completion.

• Support and lead contract-level client relationship and governance meetings as delegated, ensuring actions and decisions are recorded and followed through.

• Plan and conduct subcontractor performance reviews, challenging under-performance and agreeing measurable recovery actions.

• Act as process owner for allocated contract controls, maintaining consistent ways of working and promoting compliance with agreed procedures.

• Remain accountable for the scheduling of mobile engineers, using performance priorities, competence, availability and service requirements to guide allocation.

Audit & Assurance:

• Coordinate and support audits of subcontractors, operational processes, permits, compliance records and engineering delivery.

• Record audit findings, allocate corrective actions, monitor completion and escalate unresolved or high-risk issues.

• Verify that evidence, permits and service documentation are complete, accurate and suitable for contractual and compliance assurance.

KEY SKILLS & EXPERIENCE

Essential:

• Experience in facilities management, contract support, service coordination or a similar operational role.

• Understanding of compliance tracking, PPM and reactive maintenance processes.

• Experience coordinating subcontractors and following up service delivery.

• Strong organisational skills, attention to detail and ability to manage competing deadlines.

• Clear communication and confidence working with clients, contractors and internal teams.

• Competence in Microsoft Office, particularly Excel, and ability to use multiple systems.

• Proactive problem-solving approach, accountability and willingness to learn.

Desirable:

• Experience using CAFM systems and preparing KPI or compliance reports.

• Knowledge of statutory maintenance, health and safety and contractor assurance.

• Understanding of SLAs, supplier performance, quotations and basic commercial processes.

• Relevant facilities management, engineering or health and safety qualification.

THE PACKAGE

• Competitive Salary.

• Mileage expenses can be claimed for business travel in line with company policy.

• Opportunity for progression.

• Flexibility for hybrid working.

• Health care, life insurance and medical insurance available after a qualifying period.